Mudflaps.com FAQ

In-stock items are shipped in 1 to 2 business days. Most orders ship same day! Average ship times for in-stock items are take 1-7 business days to your residence. Standard size orders will ship UPS Ground and FedEx Ground. Out-of-stock items or items drop shipped directly from a manufacturer average 5-10 business days. Shipping times may vary based on holidays. Average time for back ordered items is 4-5 weeks. We have a dedicated team to give you the best estimates on your order. Special orders can vary from 2 days to 2 weeks. If you need assistance on an order please contact us by phone or email.

You will be contacted if an order is considered "special order". Any product or products purchased on a special order are non refundable and not returnable. You will be provided with an estimated shipment date when you are notified of a special order. Overage time frames can range from 2 days to 6 weeks.

Most items ship via FedEx and UPS delivery. Over-sized items may ship via Truck Freight. Common Carrier transportation may be required for domestic shipments which are oversized, overweight, or need some type of special handling. In these instances our delivery agent will contact you to schedule delivery. For additional details or inquiry please contact customer service at customerservice@mudflaps.com or call us at 720-242-7322.

Shipments can be temporarily lost by shipping companies. If this is the case, please call or email customer service and we'll follow up with the freight company. Delays can be incurred during Holidays and other delays can result due to inclement weather or "Acts of God", such as floods, snow or rain storms, etc. that impair shipping companies to ability to meet shipping requirements.

Mudflaps.com is not responsible for wrong address or zip code used for the shipping address. When the shipping company is unable to deliver your package and packages are returned, we will contact you via email or by phone for correct address information.

Mudflaps.com reserves the right to cancel any order for any reason.

If you would like to cancel an order please call us to make this request. Due to the high volume of traffic, we may not see a cancellation via email. Orders that have already shipped cannot be canceled. If you request a cancellation after an order has shipped, you may choose to return the product. Please see our Return Policy for details.

If an over-sized item has free shipping applied then there is no over-sized charge. If a pricing error occurs, Mudflaps.com does reserve the right to contact you to make a change. You may except the change or choose to cancel your order.

If an item exceeds the weight and or size requirement to meet standard shipping charges an additional freight charge or an oversized item fee may be added per Mudflaps.com. Items over 150 pounds by are considered by carriers as over-sized items and must be shipped via common carrier truck or air freight. An oversized "Estimate" is provided at checkout.

Contact customer service at Mudflaps.com via email or phone for more accurate shipping quote on oversized items. Front Bumpers and Front End Replacements are very large, heavy items and can only ship via freight (LTL). Most items with Free Shipping will ship absolutely free! This includes Go Industries and Ranch Hand grille guards and bumpers. Shipping rates are subject to change, and Mudflaps.com reserves the right to charge the customer, without consent, the full shipment quote.

Most orders ship FedEx or UPS Ground. Larger, Heavier items may be shipped Air Freight or Truck Freight. See over-sized shipment policies for over-sized items. For orders shipping to Alaska, Hawaii or APO/FPO address please contact customer service via email or phone for more information on shipping.

If you have provided us with an email address you will receive an order confirmation stating your order is processing. Processing means payment has been received and your order has been placed. Tracking numbers will be provided when your order ships. To inquire about an order or find your tracking number please email customerservice@mudflaps.com

Mudflaps.com strives to offer the most competitive pricing on all products and shipping. We offer free shipping (to the continental U.S) on over 230,000 products. Each part is clearly labeled on the product page if there is free shipping. Not all products have free shipping. Most of our products are priced so low that even with shipping charges they are still cheaper than other competitors.

You can place your Canadian order directly from the Mudflaps.com site if shipping to AB, BC, MB, NS, ON, PE QC OR SK.

Currency Conversion: All of our prices are in US Dollars, to see how that converts so you can convert to US Dollars to Canadian Dollars. Click here.

Taxes, Duties and Custom Fees: The customer is responsible for all duties, taxes and customs clearance fees. These fees will be added or adjusted to the final total following the customers purchase. Mudflaps.com reserves the right to charge the customers for additional taxes, duties and fees.

Free shipping only applies to continental United States. When shipping to Canada, estimated rates are given at time of checkout. Actual shipping charges may vary after actual charges have been accrued by shipping provider. Mudflaps.com retains the right to bill any additional charges incurred by the shipping provider.

Sometimes items you purchase may be on back order. You will be notified if a product is on back order via email or phone. Items that are not on back order will continue to be processed and shipped. In most cases, back ordered items are put in for processing unless notified for cancellation. Parts that are "Made-to-order" are not considered a back ordered part. "Made to order" parts may take 7 days to 6 weeks for build times. Due to high demand for Bumpers and Grille Guards, estimated ship times are "estimates". Please call if you would like an estimated ship date. We will do our best to find out manufacturing times and give you the best possible ETA's.

We accept the following major credit cars: MasterCard, VISA, DISCOVER, American Express.
We accept PAY-PAL and Google Checkout
We accept Checks and Money Orders. When mailing in your order, please include your order number and full name

We stock 95% of the items we sell. If an item is not in-stock we will do our best to get you that product in a timely fashion. We pride ourselves on having the ability get almost anything available in the automotive marketplace.

Please contact us within 30 days of receiving your product if you would like to return an item. Mudflaps.com will issue a Return Authorization (RA) to you within 1-3 business days. Products returned without an RGA or RA number will not be accepted at the warehouse. Customers must adhere to the return policy in order for a product to be returned.

To read to full return policy Click Here

Buy with confidence from Mudflaps.com that you are received the best value online. Our competitive prices and frequent sale offers, allow for the lowest prices in the industry along with great service. You are also getting high quality customer service and joining the Mudflaps.com family with each purchase. Please email or call us if you have any questions.

When you place an order you will automatically receive an order confirmation notice via email. A tracking number will be sent when your order ships. For more information please contact customerservice@mudflaps.com

Yes! You may submit and order online and choose the "Pay by check" option. Please send your check to:

Mudflaps.com
12900 Stroh Ranch Way
Suite 120
Parker, Colorado 80134

We accept the following methods of payment on mail orders: Visa, American Express, Mastercard, Discovercard, Personal Check, Money Order or Cashiers Check. Once we receive your order it will be entered promptly.

Taxes apply only to Colorado residents: A 7% sales tax is automatically added to only orders placed in Colorado. All shipping charges are non-taxable.

Yes! And it's easy, no matter how you placed your order: online, by phone, by fax or by mail! Just click on "My Account" at the top of any Mudflaps.com page, and log in anytime. You'll then be able to check any order number in question. Your order number is located on your emailed order confirmation notice or your shipping confirmation email. If you need further assistance finding your order number please contact us!

We place your order immediately. Please contact us immediately if you place your order incorrectly. If there is a mistake we attempt to correct this however we are not responsible for incorrectly placed orders.

At Mudflaps.com we want you to share your experience with your friends and other consumers. Please let others know your opinion about the products you've purchased. In addition to rating products on a scale from 1 to 5, you can write a product review to share with your fellow customers why you like or dislike certain products. Product reviews are easy and only takes a few minutes.

• Find the product you'd like to review, and click on "write a review" link
• Sign in to your mudflaps.com account. If you are not a registered member sign up now. Go to mudflaps.com click
• Rate the product with 1 to 5 stars (1 Star = poor and 5 Stars = Excellent)
• Write the product review
• Preview your review and submit

Review guidelines: Product reviews are intended to help fellow customers make informed buying decisions. When writing reviews focus on the products features and your experience with them. Provide details about why you like or dislike the product. Pretty simple right. Because this is a public site, we read all reviews before posting them. Reviews containing any of the following types of content will not be posted.

• Obscenities, discriminatory language, or other language not suitable for public forums.
• Advertisements, "Spam" content, or reference to other products, offers or websites.
• E-mail addresses, URLs, Phone numbers, Physical Addresses or other forms of contact information.
• Critical or spiteful comments on other reviews posted on the page or their authors.

Yes, if you have provided an email address we will automatically send an order confirmation e-mail to notify you that the order has been received. Once your order has shipped you will receive a shipped confirmation e-mail as well.

Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you place your order. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use. Our secure site is recognized and certified by COMODO SSL, a leading computer network security company.

To view our full privacy policy Click Here

Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you place your order. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use. Our secure site is recognized and certified by COMODO SSL, a leading computer network security company.

Information provided by you is transmitted to us via Secure Socket Layer (SSL) technology. All information is encrypted by the software. Once we receive your information, all access to it is limited and protected against unauthorized use. By registering prior to making a purchase on our site, you are able to transmit your credit card number/expiration date (optional) and other pertinent information for us to securely store in encrypted form. This way, when you make a future purchase you will not need to send that same sensitive information again over the Internet.

We do our best to maintain accurate product pricing and shipping fees. Occasionally product pricing may be incorrect on our website due to pricing updates or previous sales. Mudflaps.com reserves the right to cancel any order for any reason. If a cancellation occurs your money will be refunded instantly. It may take your bank 24-48 hours to process a refund.