Returns made easy:Step 1: Call or email us to request a return.
Step 2: Receive an email in 1-3 business days with an RA number to write on the box.
Step 3: Send your return item back to the location that we specify.
Step 4: The return product is checked in at our warehouse. We refund your money :)
How do I return my item?You have 30 days to return a product. Mudflaps.com will issue a Return Manufacturer Authorization (RA) or Return Goods Authorization (RGA) to return a product. Products returned without an RGA or RA number will not be accepted at the warehouse. Customers must adhere to the return policy in order for a product to be returned.
So how does it work? Simple...
Please contact Mudflaps.com to receive an RA number. RA numbers will be sent to your email in 1-7 business days. Once you receive your RA number, clearly label the return package with this number. Without an RA number, the warehouse does not know what product is being returned and by whom. Customers are responsible for return shipping charges.
No returns are allowed on add to stocks, special orders, discontinued items, or painted products. Customer is responsible for return shipping on returned items. Pay close attention to your order upon delivery. Please check for damages to your product when accepting your order. Customers are responsible for using existing packaging or re-packing your return. Please contact us at firstname.lastname@example.org for more information.
1. Good Returns: Products must have been purchased within 30 days and with a good invoice number.
2. Defective Returns: Outside 30 day window or past manufacturer warranty
3. RGA form must be accurately completed.
4. Accurate explanation disclosed with prospective warranty problem.
5. Numbers match, part/description/RGA #
Mudflaps.com reserves the right to refuse credit per, but not limited to the following conditions:
1. Items returned for non-warranty issues.
2. Improper RGA
3. Product instructions directs customers to deal directly with Manufacturer.
4. Manufacturer's Warranty policies may take precedent on issuing credits.
5. Products returned missing parts.
6. Mudflaps.com is not responsible for return shipping charges when customer is at fault.
7. Customer is responsible for shipping charges if wrong part number is purchased
Do you accept returns on oversized products and shipments?Most over-sized items are non-returnable and non-refundable. If the product you ordered has been damaged in transit please contact us immediately. We will make sure a damage claim is filed and work on issuing a replacement. Please make sure you order the correct product when purchasing over-sized items. Examples of oversized items (but not limited to) include: Grille Guards, Front Bumpers, Rear Bumpers, Ladder Racks, Headache Racks) Please contact us if there has been a mistake on your over-sized order at email@example.com
Do you accept returns on modified, installed or altered products?Mudflaps.com will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first. However, if there is an issue with installation please call us so we can help take care of you.
When can Mudflaps.com refuse credit or returns?We check all returned product for missing parts and damages. Mudflaps.com has the right to refuse credit to any customer if a product is damaged, altered, modified or missing parts.
How much is the restocking fee?Mudflaps.com charges a 20% restocking fee for any product returned. As a family owned and operated company, all returned products require additional labor and man power. To exchange a product please contact us for a Returned Goods Authorization. Customers are responsible for return shipping charges for exchanges. If we make a mistake we will try and make it right. Sometimes this means waiving the restocking fee. Remember, taking care of you is our number one priority.
What if my item is damaged in transit?If your product is damaged in transit please contact us immediately! Mudflaps.com is not responsible for damage to over-sized items (including but not limited to: Tonneau covers, grille guards, bumpers, bull bars) that are signed for by the end customer. By accepting a damaged shipment you are releasing Mudflaps.com of responsibility. Things are more fun when they run smoothly, so please inspect any item you sign for. Mudflaps.com will not accept returns for any item that has been installed by the end user.
How do I return something that was damaged in transit?Shop with confidence at Mudflaps.com. We are constantly evaluating our packaging and working with our shippers to avoid having this problem. But even the best package and the most careful handling can occasionally result in damage during shipment. If this happens to you, just give us a call and we will arrange to have the item returned to us and quickly replaced. Do not install a product that has been damaged in transit. Mudflaps.com will NOT accept returns on any product that has been installed. Once installed you, the customer, are responsible for product and all damage associated with the grille guard.
*please read return policy for full details